Privacy Policy

Last updated: 2026

1. Introduction

Family Vault (“we,” “us,” “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and applications.

2. Information We Collect

We collect information you voluntarily provide:

Account details (email, name, date of birth)
Plan information (wishes, funeral preferences, will location, key accounts)
Healthcare directive information
Sensitive data: PPS number, bank account details, sort codes
Communication data (emails, support messages)

3. How We Use Your Information

To provide and maintain the Family Vault service
To process transactions and send related information
To respond to your inquiries and support requests
To comply with legal obligations
To verify deaths and authorize concierge access

4. Data Protection

Sensitive data (PPS numbers, bank account details) is encrypted using AES-256-GCM with a separate encryption key. We never store or access this data in unencrypted form.

5. Sharing Your Data

We do not sell, trade, or transfer your data to third parties. We may share data with:

Law enforcement when legally required
Solicitors and executors who are authorized to access your plan
Service providers (hosting, analytics) under strict data processing agreements

6. Data Retention

Active plans: retained for the life of the account
Deleted plans: purged within 30 days
Completed cases: archived for 7 years (legal requirement), then purged

7. Your Rights (GDPR)

You have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Portability of your data
Object to processing

8. Cookies

We use minimal cookies for authentication and analytics. We use Plausible Analytics, a privacy-respecting analytics tool that does not require cookie consent.

9. Contact

For privacy inquiries, email: privacy@familyvault.ie