For families
When your loved one has planned ahead, everything is clearer. When they haven’t, we help you find your footing.
What happens when a plan holder dies
1. Their family knows what to do
The plan contains funeral wishes, will location, solicitor contact, and which bank accounts matter. You’re not guessing.
2. If they use the vault, they leave memories
Stories, letters, wishes from their own words. Not just data—the voice of the person.
3. The concierge handles the letters
Every bank, insurer, utility, and government body gets notified. Instead of you making 100 calls, we track replies in one place.
4. Probate gets faster
When the solicitor has death certificate + executor details + a list of accounts ready to go, probate moves faster.
When do we help?
Your parent/partner has planned ahead
You find their plan, see their wishes, activate the concierge if needed. Probate is faster because the data is already organized.
Your parent/partner didn’t plan
Executor? You’re it. We help you notify institutions, track replies, and get through probate without missing anything.
You’re thinking ahead
Gift your parent or partner a membership. They get the peace of mind of planning; you get the comfort of knowing what they’d want.
Why trust us with this
Your family’s data is sensitive—wishes, bank details, health decisions. We take that seriously.
- 256-bit encryption: PPS numbers and bank details are encrypted so we never see them unencrypted.
- Audit logging: Every access is logged. You can see who looked at what, and when.
- State verified: Deaths are verified by a human on our team before any letter is sent, not automated.
- Voluntary Code of Practice: We voluntarily follow an ethics code we wrote. It’s open and public.
- 72-hour cooling-off: If an executor opens a case by mistake, plan owners get a link to freeze it. Nothing leaves our service until verified.